1. Introduction

This Privacy Policy applies to all services provided by NyayaNow ("we," "us," or "our") through our website, mobile applications, and other platforms. By using our services, you consent to the practices described in this policy.

We comply with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

2.1 Information You Provide

When you use our services, you may provide:

• Personal Information: Name, email address, phone number, postal address, date of birth, PAN number, Aadhaar number
• Business Information: Company name, business type, GST number, registration details
• Financial Information: Bank account details, payment information (processed securely through payment gateways)
• Documents: Identity proofs, address proofs, business documents, certificates, photographs
• Service-Specific Information: Details related to your specific service request (e.g., trademark details, legal notice requirements)
• Communication: Emails, messages, phone call recordings (with your consent), feedback

2.2 Information We Collect Automatically

When you visit our website or use our services:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: General location based on IP address (not precise GPS location)
• Cookies: We use cookies and similar technologies (see Section 8)

2.3 Information from Third Parties

We may receive information from:

• Government databases and authorities (for verification purposes)
• Payment processors (transaction details)
• Marketing partners (if you came from their referral)
• Public databases (for due diligence)

3. How We Use Your Information

We use your information for:

3.1 Service Delivery

• Processing your service requests and applications
• Filing documents with government authorities
• Communicating with you about your service
• Providing updates on service progress
• Delivering completed documents and certificates

3.2 Account Management

• Creating and managing your account
• Verifying your identity
• Processing payments and maintaining billing records
• Providing customer support

3.3 Legal and Compliance

• Complying with legal obligations
• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Responding to legal requests and court orders

3.4 Business Operations

• Improving our services and website
• Analyzing usage patterns and trends
• Conducting research and development
• Training our team

3.5 Marketing (with your consent)

• Sending promotional emails about our services
• Providing personalized recommendations
• Sending newsletters and updates

You can opt out of marketing communications at any time.

4. How We Share Your Information

4.1 With Service Providers

We share information with:

• Professional Partners: Advocates, CAs, CSs, and other professionals assigned to your case
• Government Authorities: As required for service delivery (e.g., ROC, Income Tax Department, Trademark Registry)
• Technology Partners: Cloud storage, email services, analytics providers
• Payment Processors: For processing payments securely

4.2 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government authorities as per applicable law
• Law enforcement agencies for investigation purposes
• Protection of our rights or safety of others

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 What We DON'T Do

• We do NOT sell your personal information to third parties
• We do NOT share your data for others' marketing without consent
• We do NOT make your information publicly available

5. Data Security

We implement industry-standard security measures to protect your data:

5.1 Technical Measures

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive information
• Secure servers with firewalls and intrusion detection
• Regular security audits and updates
• Access controls and authentication

5.2 Organizational Measures

• Strict access controls - only authorized personnel can access data
• Employee training on data protection
• Confidentiality agreements with all team members
• Regular review of security practices

5.3 Your Responsibility

• Keep your account credentials secure
• Do not share your password with others
• Notify us immediately of any unauthorized access
• Use secure internet connections when accessing our services

Note: While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

6.1 Retention Periods

• Active Accounts: Duration of your relationship with us
• Completed Services: Minimum 7 years (as per legal requirements)
• Financial Records: As per Income Tax and accounting regulations
• Legal Documents: Permanently (for services like company registration)
• Marketing Data: Until you opt out or 2 years of inactivity

6.2 Data Deletion

After retention period:

• Personal data is securely deleted or anonymized
• Physical documents are shredded
• Digital records are permanently erased

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Update your account information
• Request copy of your data

7.2 Deletion and Restriction

You can request:

• Deletion of your account and personal data (subject to legal retention requirements)
• Restriction of certain data processing activities
• Withdrawal of consent for optional processing

7.3 Opt-Out Rights

• Marketing Emails: Click "unsubscribe" in any email or contact us
• Cookies: Adjust browser settings or use our cookie preferences
• SMS/Calls: Request removal from our communication list

7.4 Data Portability

You can request a copy of your data in a commonly used electronic format.

7.5 How to Exercise Your Rights

Contact us at:

• Email: info@nyayanow.com
• Phone: +91 96327 86767

We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and analyze website usage.

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., login, forms)
• Analytics Cookies: Help us understand how you use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of our advertising (with your consent)

8.3 Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse cookies)
• Our cookie consent banner when you first visit
• Third-party opt-out tools (e.g., Google Analytics opt-out)

Note: Disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors. If we discover we have collected information from a child, we will delete it immediately.

If you believe we have information about a child, please contact us at privacy@nyayanow.com.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., government portals, payment gateways). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

11. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally:

• We ensure adequate safeguards are in place
• We comply with Indian data protection laws
• We use secure transfer mechanisms

12. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• New legal requirements
• Improvements to our services

Significant changes will be notified via:

• Email to registered users
• Prominent notice on our website
• Updated "Last Updated" date

Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, concerns, or requests:

• Email: privacy@nyayanow.com
• Phone: +91 96327 86767
• Address: Bangalore, Karnataka, India
• Business Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST

14. Grievance Officer

As per Information Technology Act, 2000, we have appointed a Grievance Officer:

• Name: [To be designated]
• Email: grievance@nyayanow.com
• Response Time: Within 30 days of receiving complaint