1. Acceptance of Terms

Welcome to NyayaNow. By accessing or using our website, services, or booking any service through our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and NyayaNow ("we," "us," or "our").

2. Services Provided

NyayaNow provides legal and compliance services including but not limited to:

• Company registration and incorporation services
• GST registration and tax filing services
• Trademark and intellectual property services
• Legal notice drafting and legal consultation
• FSSAI and other business license services
• Property verification and documentation services
• Other legal and compliance services as listed on our website

We act as intermediaries connecting clients with qualified professionals including advocates, chartered accountants, company secretaries, and other licensed professionals.

3. Service Engagement

3.1 Booking Process

When you book a service through NyayaNow:

• You submit your service request through our website or booking form
• We acknowledge receipt and assign an expert to your case
• Our expert contacts you within 2 hours during business hours (10 AM - 7 PM IST, Monday-Saturday)
• After initial consultation, we provide detailed service scope and timeline
• Service begins upon receipt of required documents and payment

3.2 Client Responsibilities

You agree to:

• Provide accurate and complete information
• Submit all required documents in a timely manner
• Respond to our communications within reasonable timeframes
• Make payments as per agreed terms
• Inform us immediately of any changes in circumstances affecting the service

3.3 Our Responsibilities

NyayaNow commits to:

• Assign qualified professionals to your service
• Maintain confidentiality of your information
• Provide regular updates on service progress
• Deliver services within stated timelines (subject to government processing times)
• Provide professional and courteous service

4. Pricing and Payment

4.1 Service Fees

All service fees are displayed on our website and are inclusive of:

• Professional fees for experts assigned to your case
• Government fees (where applicable)
• Document preparation and filing charges
• Basic consultation and support

4.2 Payment Terms

Payment may be required:

• In full before service commencement (for most services)
• In installments as per agreed payment schedule (for high-value services)
• Upon completion (for specific services as communicated)

4.3 Additional Charges

Additional charges may apply for:

• Government fee increases (passed through at cost)
• Additional services requested mid-process
• Expedited processing (if available)
• Handling objections or additional filings
• Revision requests beyond normal scope

We will inform you of any additional charges before proceeding.

4.4 Accepted Payment Methods

We accept payment through:

• Online bank transfer (NEFT/RTGS/IMPS)
• UPI payments
• Payment gateway (cards, net banking, wallets)
• Other methods as communicated

5. Timelines and Delivery

5.1 Estimated Timelines

Timelines displayed on our website are estimates based on normal processing times. Actual timelines may vary due to:

• Government processing speeds and backlogs
• Completeness and accuracy of documents provided
• Response time to queries or objections
• Public holidays and government office closures
• Unforeseen circumstances beyond our control

5.2 Delays

We are not liable for delays caused by:

• Government departments or authorities
• Client's delay in providing documents or responses
• Third-party service providers
• Technical issues with government portals
• Acts of God, force majeure events

6. Refund Policy

Our refund policy is detailed separately in our Refund Policy document. Key points:

• Refunds are considered on a case-by-case basis
• Government fees once paid are generally non-refundable
• Partial refunds may apply for services not yet commenced
• No refunds for completed services or services in progress

7. Intellectual Property

All content on the NyayaNow website, including text, graphics, logos, images, and software, is the property of NyayaNow and is protected by Indian and international copyright laws.

You may not:

• Reproduce, duplicate, or copy any content without written permission
• Use our brand name, logo, or trademarks without authorization
• Modify, reverse engineer, or create derivative works
• Use automated systems to access our services

8. Confidentiality

We maintain strict confidentiality of all information provided by clients:

• Personal and business information is kept confidential
• Documents are stored securely and accessed only by authorized personnel
• Information is shared only with relevant authorities for service delivery
• We do not sell or share client data with third parties for marketing

For detailed information, please refer to our Privacy Policy.

9. Disclaimer of Warranties

We do not guarantee:

• Approval of applications by government authorities
• Specific outcomes in legal matters
• Success in trademark or patent applications
• Uninterrupted or error-free service
• That our service will meet all your expectations

We provide professional services to the best of our ability but cannot control decisions made by government authorities, courts, or third parties.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for losses arising from delays caused by third parties
• We are not liable for errors in information provided by clients
• We are not liable for decisions made by government authorities

11. Indemnification

You agree to indemnify and hold harmless NyayaNow, its employees, consultants, and partners from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Information or documents you provide
• Your use of our services

12. Termination

12.1 By Client

You may terminate service engagement by providing written notice. Refunds, if applicable, will be as per our Refund Policy.

12.2 By NyayaNow

We reserve the right to terminate or suspend services if:

• You violate these Terms
• You provide false or misleading information
• You fail to make payments as agreed
• You engage in abusive or threatening behavior
• We believe continuation may violate any law

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of modified Terms.

For significant changes, we will make reasonable efforts to notify existing clients.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.

15. Dispute Resolution

In case of disputes:

1. We encourage clients to first contact us directly to resolve issues
2. If unresolved, parties may pursue mediation
3. If mediation fails, disputes may be resolved through arbitration in Bangalore
4. Only after exhausting above options may parties pursue litigation

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and NyayaNow regarding use of our services.

18. Contact Information

For questions about these Terms, please contact us:

• Email: info@nyayanow.com
• Phone: +91 96327 86767
• Address: Bangalore, Karnataka, India
• Business Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST